Frequently Asked Questions

Bullion refers to investment-grade precious metals such as gold, silver and platinum that have been refined to high purity standards. Available in the form of bullion bars, coins and minted products, their value is derived primarily from the underlying precious metal content rather than rarity or collectability. Queensland Bullion Company offers a broad selection of bullion products to suit a range of investment objectives, portfolio sizes.

People invest in gold in Australia because it has long been regarded as a store of value and a means of preserving wealth over the long term. Many investors choose to hold physical gold as part of a diversified portfolio due to its historical role during periods of economic uncertainty, inflation and market volatility. While gold does not generate income and its price can fluctuate over time, it is typically viewed as a wealth preservation asset rather than a vehicle for short-term speculation.  Regarding investment potential, since the turn of the century gold has outperformed both the Australian property and stock market by a considerable margin. Read more here.

When buying bullion there is no set minimum investment. Many clients begin with smaller gold or silver products and gradually build their holdings over time as their investment objectives evolve. The appropriate amount will depend entirely on your personal financial circumstances, goals and risk tolerance. Whether you are making your first purchase or establishing a larger position, our team is available to provide guidance and help you make an informed decision.

We offer four convenient ways to purchase bullion:

 

You can buy bullion securely at Queensland Bullion Company through your online account, by telephone during trading hours, via email instruction, or in person at our showroom. Once your order is placed, your price is locked in at the prevailing market rate and a tax invoice is issued for payment. This ensures price certainty and allows your purchase to be processed efficiently and securely.

 

Online – register here

Open an account and buy bullion online anytime, from anywhere. An online account allows you to lock in prices outside normal trading hours, making it the preferred option for customers who value convenience and flexibility.

 

Telephone – 1300 995 997

If you already have an account, simply call our showroom and one of our team members can place your order on your behalf.  This is a convenient option for customers who prefer to trade over the phone or have limited access to the internet.

 

Email – info@queenslandbullioncompany.com.au

If you know what you would like to purchase but don’t have time to browse our website, simply email your order details and a member of our team will assist with your purchase.

 

In person – Shop 1, 28 Maud Street, Maroochydore Q 4558

Visit our showroom to browse our range, meet the team and discuss precious metals in person.  No appointment is required to buy, sell or collect bullion held in storage with us.  Our knowledgeable team is always available to answer your questions and help you make informed investment decisions.

 

Trading Hours

Our showroom is open Monday to Friday from 9:00 am to 4:30 pm and is closed for holidays.  Any changes to our trading hours or temporary closures are announced on our website, Google Business Profile and social media channels.

 

Trade with us anywhere, anytime, online.

We offer two methods of payment for bullion at Queensland Bullion Company:

 

Bank Transfer

Bank transfer can be used for both online purchases and purchases made in our showroom.  For online orders, an invoice will be emailed automatically and payment is required within one business day.  Payment instructions are included on your invoice.  For showroom purchases, your bullion can be collected once your payment has been received and cleared.  You can verify our bank details independently (to email) by call the showroom or visiting our website here.

 

Cash

We also accept cash payments in our showroom.  Applicable regulatory processes may apply, so please contact us or speak with a member of our team at the time of purchase for further information.

Minimum investments in bullion vary depending on the product selected. Smaller bullion bars and coins can provide an accessible entry point for new investors, while larger-format products often offer lower premiums per gram or ounce, improving overall value. Our team can help you compare available options and select a product that aligns with your investment objectives and budget.

The best bullion products to buy will depend on your investment objectives, budget and personal preferences.  Gold bars and coins remain popular choices due to their strong global demand, liquidity and generally lower premiums compared to silver; however, silver bullion is also widely sought after, offering a lower entry point and exposure to a market that has historically experienced greater price volatility but also greater gains than gold during short term bull runs.

 

Whether your goal is to preserve wealth, diversify an investment portfolio or begin building a position in precious metals for the first time, Queensland Bullion Company offers a broad range of products to suit different requirements.  Our experienced team is always available to provide guidance and help you select the bullion products that best align with your long-term financial objectives.

Gold bars and gold coins are both widely recognised investment products, each offering distinct advantages. Gold bars typically carry lower premiums relative to their precious metal content, making them a cost-effective option for investors focused on maximising metal ownership. Gold coins often attract slightly higher premiums but are highly recognisable and internationally traded. The superior aesthetics of a gold coin means it makes both a thoughtful and beautiful investment gift.  Both represent established and trusted ways to invest in physical gold.

Gold is often favoured for its long history as a store of value and its role in preserving wealth over the long term. Silver offers a lower entry point and has exposure as a much-needed industrial metal, which can create different opportunities and risks for investors. Each metal serves different investment priorities.  Hence, many clients choose to hold a combination of precious metals, allowing them to diversify their holdings while balancing the unique characteristics of each market.  Learn more.

A barring fee applies when you choose to convert your pool allocated bullion into physical bars or coins. This fee covers the cost of manufacturing and allocating your chosen products. If you choose to sell your pool allocated bullion instead, no barring fee applies. Fees depend on the specific bar sizes.  For up to date pricing feel welcome to call or visit the showroom. Contact us here.

There are five convenient ways to sell your bullion to Queensland Bullion Company.

 

Online – register here

If your bullion is securely stored with Queensland Bullion Company in one of our managed storage services, you can sell it quickly and easily through your online client portal.

 

Telephone – 1300 995 997

If you know your objectives feel welcome to call the showroom and staff will assist in the sale of any bullion held in custodial storage.

 

Email – info@queenslandbullioncompany.com.au

If you are an existing client with bullion held in Premium, Secure, or Pool Allocated storage, you may prefer to email your sale request.  A member of our team will respond promptly and assist you throughout the process.

 

In person – Shop 1, 28 Maud Street, Maroochydore Q 4558

Bring your investment-grade precious metals into our showroom and sell directly to us.  We can test and value your bullion on the spot, allowing you to receive payment in cash or by bank transfer.

 

Remote sale via insured shipping

If you are located outside South East Queensland, we offer a secure and straightforward remote selling service.  Simply contact our team and we will guide you through the shipping process.  Once your bullion has been received, tested and verified, we will confirm your buyback price and arrange prompt payment by bank transfer.

When selling bullion, you will receive the live buyback price available at the time your transaction is completed. Buyback prices are linked directly to prevailing market conditions and are updated regularly throughout trading hours to reflect movements in the underlying precious metals market. View our live buy back pricing here.

Yes, Queensland Bullion Company accepts a wide range of investment-grade bullion products originally purchased from other dealers. All items are subject to assessment and must meet recognised purity, authenticity and condition standards suitable for resale. If you are unsure whether your bullion qualifies, our team can review the products and guide you through the selling process.

Payments are typically processed on the same business day once the transaction has been completed and all verification requirements have been satisfied. The time taken for funds to appear in your account may vary depending on the payment method and the receiving financial institution.

Opening an account is simple. You can register online, over the phone or in person. To comply with Australian regulations, you’ll need to provide valid Australian identification, such as a driver’s licence or passport.  All accounts remain private.

We accept secure bank transfers, as well as cash payments made in-store within applicable regulatory process. Payment must be received and cleared before your precious metals are released or dispatched.

Once you confirm your order, you have entered into a legally binding agreement with Queensland Bullion Company.  As bullion prices are linked to live markets, confirmed orders cannot be changed or cancelled.  We encourage you to read our Terms of Service carefully before placing your order.  If you have any questions, please don’t hesitate to contact our team before confirming your purchase.

Your price is locked in when your order is confirmed and an invoice is issued. This secures your purchase at the agreed market price, regardless of any subsequent movements in the bullion market.

In line with standard practice across the Australian bullion industry, payment is generally required within one business day of confirming your bullion purchase.

Queensland Bullion Company offers premium custodial vaulting through our subsidiary, Queensland Bullion Vault. This service is ideal for investors who want their precious metals professionally stored and managed in a highly secure facility. We are happy to vault investment-grade bullion from a wide range of recognised brands. Learn more about our custodial vaulting services here.

 

We also offer traditional safe deposit boxes through Queensland Bullion Reserve. Designed for clients who value privacy and direct control over their holdings, our safe deposit boxes provide the same high level of security you would expect from a bank, without the banking institution. Learn more about our exclusive safe deposit box services here.

Custodial vaulting fees can be viewed here.  Fees are billed quarterly in arrears.  If you choose to cease storing your precious metals with us, we will issue a final pro-rata invoice at the time of collection.

 

Safe deposit box fees can be viewed here.  Fees are billed either monthly or annually in advance.  A refundable key holder’s deposit is also payable when your safe deposit box is established.  If you would like more information, please contact our team on 1300 997 995.

The security built into our state-of-the-art facility allows us to provide custodial vaulting clients with automatic insurance to full replacement value as part of our managed storage service.  This provides peace of mind for both private investors and businesses and is particularly important for clients storing precious metals as part of a self-managed superannuation fund (SMSF).

 

For safe deposit box clients, insurance is optional and remains highly economical, with premiums of less than 0.5% of the insurable value.  Queensland Bullion Reserve also provides complimentary insurance cover of up to AUD $10,000 per safe deposit box.

All managed storage options are allocated at Queensland Bullion Company because all assets are backed by physical metal.  We offer types of allocated storage with different fee structures attached.

 

Secure Storage allows you to own bullion of a specific type, size and form, while other characteristics remain variable. For example, you may own a silver (type), one kilogram (size), cast bar (form), with the brand and condition confirmed when you collect your bullion. This is a popular option for investors who understand that weight and purity determine investment value, offering lower storage fees than fully allocated storage.

 

Premium Storage means your specific bullion bars or coins are individually identified, recorded and held in your name. You retain ownership of the exact products purchased, which remain separate from the holdings of other clients.

 

Pool Allocated Storage, by comparison, involves your precious metals being held collectively with other holdings of the same metal type and purity. While individual products are not separately allocated, your ownership remains fully backed by an equivalent quantity of physical bullion held within the storage facility.

 

Read more about custodial storage options here.

Yes, you can access your stored bullion. Clients retain full ownership of their bullion and may request collection or delivery in accordance with the terms of their storage arrangement. Available withdrawal options will depend on the storage service selected, and our team is available to assist with the release and transfer process when required.  Advance notice is appreciated but not required.

Gold can be stored at home or in a professionally run private vault.  Storing precious metals at home provides immediate access and direct control over your holdings; however, it also places responsibility for security, insurance and safekeeping entirely on the owner.  Queensland Bullion Company offers storage services with a higher level of security, optional insurance coverage and the peace of mind that comes from storing bullion in a purpose-built facility.  The most appropriate solution will depend on your individual circumstances, preferences and storage requirements.

All orders are dispatched using secure, fully insured courier services to ensure the safe delivery of your bullion. For added security, all shipments require a signature upon delivery and can be tracked throughout the transit process.

All orders dispatched by Queensland Bullion Company are fully tracked and insured for your peace of mind.  Once your order has been shipped, tracking details will be emailed to you so you can monitor its progress.  If your delivery does not arrive as expected, simply contact our team and we will manage the investigation with the courier on your behalf.

Yes, bullion delivery is insured to replacement value in Australia with Queensland Bullion Company. This provides protection until the delivery has been completed. Once the shipment has been signed for and accepted at the delivery address, responsibility for the goods transfers to the purchaser.

Most orders are dispatched within two business days of payment confirmation, subject to product availability. Delivery timeframes will vary depending on your location and the shipping method selected, however all orders are processed as efficiently as possible and can be tracked throughout transit.

If you have purchased online and chosen to collect your order from our Maroochydore showroom, please wait until you receive an email confirming that your order is ready for collection.  Once you have received this notification, you can visit us at your convenience, knowing your order will be ready for a seamless collection.  Please bring a valid photo identification, as it is required before your order can be released.

 

We are happy to hold your bullion free of charge for up to 30 days from the date your collection notification is issued.  Storage beyond this period may incur additional holding fees.

Yes.  You are welcome to collect your order from our showroom once cleared funds have been received and your bullion has been prepared for collection. Our team will notify you as soon as your order is ready via email and provide any relevant collection instructions.

Yes.  We source our bullion from reputable refiners that meet internationally recognised standards for purity and quality.  All investment-grade gold and silver bullion sold by Queensland Bullion Company is guaranteed to meet or exceed the minimum purity requirements of 99.99% for gold and 99.95% for silver.

All products meet strict investment-grade standards and are sourced from recognised global mints and refiners. Everything is tested before being bought and sold.

A troy ounce is the standard unit of weight used to measure precious metals. Unlike the standard (avoirdupois) ounce used for everyday items, such as food, the troy ounce is slightly heavier.

 

One troy ounce weighs 31.1035 grams, compared with 28.35 grams for a standard ounce. The troy system is based on a pound consisting of 12 ounces, whereas the standard Imperial system uses 16 ounces to a pound.

 

The name “troy ounce” is believed to originate from the French city of Troyes, an important trading centre during the Middle Ages. Merchants adopted a system of weights based on the Roman “uncia”, which eventually became the standard for weighing precious metals and remains in use around the world today.

 

One troy ounce is equivalent to:

• 31.1035 grams
• 0.0311 kilograms
• 1.097 Imperial (avoirdupois) ounces
• 0.0686 pounds
• 480 grains
• 20 pennyweight (dwt.)

The spot price is the wholesale market price of a precious metal traded on international markets.  Because it is determined by global supply and demand, the spot price changes continuously throughout the trading day.

 

The spot price reflects the value of the raw metal only.  It does not include the costs of refining, manufacturing, transport, insurance, security, storage or retailing.  These costs are reflected in the premium applied to physical bullion products.

 

When purchasing bullion, you pay the sell price because the bullion merchant is selling the product to you.  This price reflects the current spot price plus the applicable premium.  When selling bullion, you receive the buy price because the bullion merchant is buying the product from you.  This price is typically lower than the sell price in the same market.  The difference between the buy and sell prices is known as the spread.

We provide transparent pricing through the Charts & Prices page on our website, where live buy and sell prices are displayed across our extensive range of bullion products.  Prices are updated every minute in line with movements in the global bullion market, ensuring you always have access to accurate and up-to-date pricing.

View the live price of gold on our Charts & Prices page.

 

Gold prices in Australia are determined by Western precious metals markets and move continuously in response to economic conditions, investor demand, central bank activity and geopolitical events. For Australian investors, pricing is also influenced by fluctuations in the Australian dollar exchange rate. Queensland Bullion Company updates pricing throughout international trading hours, excluding weekends, to ensure our buy and sell prices accurately reflect prevailing market conditions.

The price paid for precious metals is different to spot price (or market price) because the spot price reflects the wholesale market value and does not include the costs associated with producing and delivering a physical bullion product. Retail bullion prices incorporate additional expenses such as refining, fabrication, transport, insurance and secure handling. The difference between the spot price and the final retail price is known as the premium, which varies depending on the product type, size and availability.

The resale value of your bullion is determined by our live buyback price at the time of sale. Buyback prices are updated every 60 seconds during market trading hours to reflect movements in the underlying precious metals market, providing transparent and competitive pricing when you choose to sell.

There is a difference between the buy and sell prices of precious metals, known as the spread,  which reflects the costs associated with refining, fabrication, transport, insurance, secure handling and maintaining liquidity within the physical bullion market. The spread helps support the infrastructure required to facilitate the buying, storage and resale of precious metals efficiently and securely.

Precious metal prices are influenced by a wide range of factors, including global economic conditions, inflation, interest rates, currency movements, geopolitical developments, and changes in supply and demand. These factors interact continuously within international markets, contributing to the day-to-day fluctuations in the prices of gold, silver and other precious metals. For regular updates on how markets are affected by current events subscribe to our educational newsletters.

Investment-grade gold, silver and platinum bullion is generally GST-free in Australia, provided it meets the purity requirements set out under Australian taxation legislation. Most recognised bullion bars and coins qualify for this exemption, making physical precious metals a tax-efficient way to acquire and hold investment-grade bullion.

 

However, under Australian Taxation Office (ATO) rules, GST may apply to products that do not qualify as investment-grade bullion.  Examples include palladium products and the South African Krugerrand, both of which attract GST.

 

GST also applies to some of the services we provide, including (but not limited to) delivery, insurance and secure storage.

Capital Gains Tax (CGT) may apply if your bullion is sold for more than its original purchase price. The tax treatment of precious metals will depend on your individual circumstances, including how the bullion is owned and the length of time it has been held. As taxation outcomes can vary, Queensland Bullion Company recommends seeking independent taxation or financial advice tailored to your personal situation.

Investment-grade silver bullion is generally GST-free in Australia when it meets the required purity standards under Australian taxation legislation. However, Capital Gains Tax (CGT) or other taxation obligations may apply when bullion is sold, depending on your individual circumstances. As tax outcomes vary, we recommend seeking independent taxation or financial advice relevant to your personal situation.

As a regulated bullion dealer, Queensland Bullion Company is required to comply with Australia’s Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation. As with all bullion merchants under these obligations, we are required to verify the identity of clients for transactions of AUD $5,000 or more.

Yes. All regulated bullion dealers in Australia must follow the same identification and compliance rules.

Queensland Bullion Company is a trusted bullion dealer specialising in investment-grade gold, silver and platinum sourced from leading refiners.  We provide a secure and transparent service, allowing clients to buy, sell, store, vault and take delivery of precious metals Australia-wide.  Backed by more than 150 independent Google reviews, Queensland Bullion Company has earnt a reputation for exceptional service, reliability and trusted expertise within the local and online community.

Queensland Bullion Company is a locally owned and operated business. We employ local people, invest back into our community, and wherever possible source products and services from local businesses, helping to strengthen the Queensland economy. We’re committed to ensuring the benefits of your investment extend beyond precious metals by creating lasting value for the communities in which we operate.

 

Whether you’re making your first purchase or you’re a long-term investor, we invite you to visit our showroom, meet our team, and experience the personalised service that has made Queensland Bullion Company one of Australia’s most trusted precious metals dealers.