Frequently Asked Questions

How do I order from Queensland Bullion Company?

There are 4 ways in which you can purchase bullion from us:

 

How do I open an Account?

The easiest way to open an account is to register online, It takes only a few minutes and you will need a suitable form of identification –  either your drivers licence or passport.

 

You can also come in and see us at our main office and we can start up an account instantly. You will need to bring with you 2 forms of identification, usually either a drivers licence, passport and/or Medicare card.

How do I pay for my order?

At present we accept Bank Transfer or Cash.

 

Bank Transfer – when ordering, you will be sent an invoice directly after your purchase is made. The invoice will have our bank account details included. Payment is required within 1 business day after your order.

Cash – payment by cash will only be available in our offices. Please note that there is a $3,000 limit on cash purchases at Queensland Bullion Company. Any order with a value more than this limit will be required to be paid by another method.

Can I change or cancel my order?

As entering into a contract with Queensland Bullion Company is a legally binding contract, there is no possibility for you to change or cancel your order with us once confirmed. It is essential that our clients understand our Terms of Service (link) prior to ordering with us. Please feel free to contact us to discuss any issues that may arise.

 

How do I sell my bullion?

There are 3 ways to sell your bullion with us:

 

  • Online: If you store your bullion in our security vault, you will be able to sell your holdings via out client portal located within our website.
  • Telephone: call 07 5415 0429
  • Email: sales@queenslandbullioncompany.com.au
  • Office: 1/28 Maud Street, Maroochydore QLD 4558. No appointment needed
What price will I receive when selling?
The precious metals industry works in what we know as spot price and spread. The spot price is the current price in which you see advertised online daily and on our website. The spread includes the cost for us to complete the order. Queensland Bullion Company has some of the most competitive pricing in Australia.
How will my order be delivered?

We use only the most secure couriers to send our precious metals around Australia. We pride ourselves on offering delivery rates that are some of the cheapest within the industry.

 

All orders will require a signature from the client to confirm delivery. If the client is unavailable on the delivery date, the client will need to arrange another collection day direct with the courier.

What happens if I don’t receive my order?
All orders leaving Queensland Bullion Company are fully tracked and insured. If ever your delivery doesn’t make it to your door, please contact us and we will follow up on your behalf.
How do I collect my order?
You will be notified when your order is ready to collect from our offices. For most orders, please arrange for collection at your earliest. We hold your bullion Free of Charge for 7 days after notification. Additional holdings charges may be payable if you do not collect your order within that timeframe.
Can I store my bullion with Queensland Bullion Company?

All orders purchased through Queensland Bullion Company are able to be stored at our custom-built vaulting facility run by our sister company Queensland Bullion Vault. Our storage options can be found here.

 

For any bullion not purchased through Queensland Bullion Company, please call us on 07 5415 0429 and discuss your requirements with our sales executives.

What are the storage charges?
Our storage charges can be found here. Please note that all charges are to be paid quarterly in arrears via credit card or direct debit. If you cease storing your metals with us, a pro-rata final invoice will be calculated at the time of collection.
Is my bullion insured when stored with you?
Absolutely. The security built into our state-of-the art facility enables us to insure the bullion stored in our vault at full replacement value. This gives peace of mind for both individuals and companies alike. It is also critical when storing bullion bought in a self managed superannuation account.
Do you guarantee the purity of your bullion?
Yes. All of our bullion comes from reputable LBMA accredited refineries where there is a guarantee for Gold (99.99%) and Silver (99.9%). All cast bars sold by Queensland Bullion Company are guaranteed to be at this purity.
Why is a troy ounce?

Some historians believe the troy ounce had its origins in the Roman times. As such precious metals are still using the metric troy ounce to weight metals.

To help you with your calculations:
1 troy ounce = 31.1 grams

What is the barring fee for Pool Allocated bullion?
When wanting to change your pool allocated bullion to a cast bar or coin, the barring fee is the fee in which it costs for Queensland Bullion Company to make the required change. If you want to sell your pool allocated bullion instead, Queensland Bullion Company will not charge any barring fee.
What is the Spot Price?
To keep it simple, the spot price is the advertised wholesale price of gold at any point in time advertised on international markets. This price does not include any refining, manufacturing, transport, barring, storing and retailing fees included for us to get your bullion. As such, you will see that you will purchase slightly above and sell slightly below spot price. This is called the spread and is the margin of the bullion dealer to complete the order.
Do you advertise your pricing?
All pricing for products sold by us are advertised live on our website 24 hours a day. It is updated every minute and by that we can assure you that we have the most accurate spot prices in Australia.
Am I required to pay GST on my order?

There is no GST payable when purchasing Investment grade gold, silver or platinum. All of these metals sold by Queensland Bullion Company are investment grade so there will be no GST payable by you.

 

Under the Australian Tax Office ruling, there may be GST payable on any purchases of Palladium.

 

There will be GST payable on some of the services that we offer. These include but are not limited to transport, storage, selling jewellery and some very rare coins.